Overview & Goals:

User interactions with each digital persona must be a unique experience, yet in design and structure, knowledge bases must be similar, therefore aiding management and amendment. The creation of an intelligent virtual agent, chat bot or persona knowledge base is similar to that of a ‘Conversation Designer’. What will the user ask, what content can match these queries?
Scalability and portability is also another important factor for a knowledge base: The difference between a simple Customer Service Chat Bot and a B2B Virtual Agent or Executive Avatar will be in quality; accuracy, results and user satisfaction.

Knowledge Bases are comprised of modules that can be modified to client specifications.

Unique Information

For an Intelligent Virtual Agent to be of value, user queries must be matched with relative information drawn from the ‘unique information’ of the knowledge base – this forms the first level of Key Performance Indicators for a knowledge base. The goal is to answer user queries relative to the virtual agent’s function. The ‘Unique Information’ module is the defining part of any knowledge base and is based on Case Based Reasoning (CBR).

Basic Artificial Intelligence

Remembering user names, occupations, feedback and anything applicable to your business can be done by integrating common and customised Basic Artificial Intelligence modules. Some of these modules are ‘off the shelf’.

General Knowledge

The final step is adding ‘general knowledge’; as general knowledge is nearly infinite, modules of this knowledge are packaged and sold to meet the parameters of customers.

Digital Personas Knowledge Base Specifications

Currently our skill set is English and German to English translations.
English includes American English and British English (Australia, New Zealand)
Using the structure of the English language (thanks to is Latin base) and the predictable nature of user queries, Digital Personas has developed templates for matching unique content to queries and vice versa.
Currently we are developing knowledge bases for AIML (Artificial Intelligence Markup Language, developed by Dr. Richard Wallace and used for the award-winning Alice chatbot) but original textual templates can also be converted to other artificial intelligence languages.
The creation of Knowledge Bases for Intelligent Virtual Agents is not a new field but an ever evolving process: Adaptation to the evolution of artificial intelligence is one of the keys to Digital Persona’s competitive edge.